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How Our Repeat Billing Works.

• All our yearly repeat invoices are generated on the 1st of the month & emailed out to you on the 1st or the next working day if the 1st falls on a bank holiday.
•  You have 28 days to pay the invoice, this invoice is issued before your actual renewal date with our supplier (Microsoft, Google, etc) & categorically this invoice has to be paid in full before your renewal date.

Right To Cancel.

• If at any stage during the 28 day period from the invoice being issued until the invoice is due, you do not wish to renew these services or part of the services please let us know ASAP.
• We will either amend the invoice & re-issue it or issue a credit note.
• Any cancellation/amends/transfer costs will be made clear to you in writing before we carry them out to ensure you are happy.

Potential Suspension Of Services. 

• We reserve the right to suspend all your services if we do not receive payment by the due date.
• Depending on your service with us this will result in your Email, Calendar, Cloud Storage, Office Apps, Teams, AutoCad, G Suite, Website Hosting, etc & other services being suspended and cease to function.
• We do not take suspensions lightly & know this will have a negative impact on your business.
• We may decide to not suspend your services & renew your services as a gesture of good will but if payment is not received then we will pursue via our nominated debt collection agency to the fully extent of the law for the full invoice amount of your renewable services + all costs that are fair and legal on top.

Any questions as always please email your contact at Business Guys I.T. Limited or via our contact form.